Maintenance is the most cost-efficient way to extend the lifespan of your Security and IT Systems

Regular Preventative Maintenance of hardware and software prevents sudden malfunctions and costly repairs in the future. Keeping equipment in top condition is crucial to ensuring optimal efficiency and compliance with regulations and laws.

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Customised Contracts

Tailored Maintenance

Our Engineering Support specialists take into consideration factors such as age, level of usage, existing condition and operating environment of your equipment before recommending the program that best suits your specific needs, providing maintenance solutions uniquely tailored to your demands and budget.

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Standard Solutions

Comprehensive and Non-Comprehensive

While our offering is fully customisable, we offer both comprehensive and non-comprehensive options as a standard, with a range of key services that include the repairing, replacing, servicing, inspecting and testing of both hardware and software applications on a regular basis.

Dedicated onsite team available
on request
Hotline service 24/7 x 365 technical
support
Telephone support
(hours of service 0830-1800 hours)
Unlimited telephone support
(hours of service 0830-1800 hours)
On-Demand call-outs
Unlimited call-outs
Response time: according to
Service Level Agreement
Response time: according to
Service Level Agreement
Space Parts
not included
Spare parts included with different threshold options
Software upgrades and end of life
devices not included
Software upgrades and renewals
included
Preventative Maintenance
(as per contractual agreement)
Preventative Maintenance
(as per contractual agreement)
Detailed routine maintenance
reports and check lists
Detailed routine maintenance
reports and check lists
Repairs and replacements of
equipment and documentation
updates
Repairs and replacements of
equipment and documentation
updates
Rectification maintenance trouble
ticket system, including a report
with details of all the activities done
during the rectification maintenance
Rectification maintenance trouble
ticket system, including a report
with details of all the activities done
during the rectification maintenance

NON-COMPREHENSIVE

COMPREHENSIVE

NON-COMPREHENSIVE

Telephone support
(hours of service 0830-1800 hours)
On-Demand call-outs
Response time: according to
Service Level Agreement
Space Parts
not included
Software upgrades and end of life
devices not included
Preventative Maintenance
(as per contractual agreement)
Detailed routine maintenance
reports and check lists
Repairs and replacements of
equipment and documentation
updates
Rectification maintenance trouble
ticket system, including a report
with details of all the activities done
during the rectification maintenance

COMPREHENSIVE

Dedicated onsite team available
on request
Hotline service 24/7 x 365 technical
support
Unlimited telephone support
(hours of service 0830-1800 hours)
Unlimited call-outs
Response time: according to
Service Level Agreement
Spare parts included with different threshold options
Software upgrades and renewals
included
Preventative Maintenance
(as per contractual agreement)
Detailed routine maintenance
reports and check lists
Repairs and replacements of
equipment and documentation
updates
Rectification maintenance trouble
ticket system, including a report
with details of all the activities done
during the rectification maintenance

Optimising Performance

By continually testing the overall architecture and component parts, we are able to identify and eliminate problems the first time they occur. Systematic updating of the system logs and regular reporting ensures full visibility across all areas, helping to track, solve and where needed, quickly replacing ageing or broken parts.

Our Engineering Support specialists are trained to support you even in the budgeting of your Security and IT Systems requirements for your internal annual cost planning.

Contact our Engineering Support team for more Information